Terms of Service
Last updated: November 18, 2025
Service Delivery Terms
Raaxo Technologies ("we", "our", "us") provides digital services including e‑commerce development, branding, technology consulting, and AI‑powered business solutions. All services are delivered as per the project scope, milestones, and timelines mutually agreed with the client. Service activation or delivery begins upon confirmation of payment or official purchase order.
Payment Terms & Refund Policy
- All payments must be made in Indian Rupees (₹) unless stated otherwise.
- Project initiation requires an advance payment as agreed in the proposal. Remaining balances are due upon completion of milestones.
- Refunds are only applicable for cancellations requested before project initiation. Once development, design, or consultation work begins, no refunds will be issued except in cases of proven non‑delivery due to company fault.
- Third‑party transaction fees (Razorpay, banks, or payment gateways) are non‑refundable.
Revision Policy
Clients are entitled to the number of revisions mentioned in their project agreement. Additional revisions or scope expansions beyond the agreed terms will incur extra charges based on current hourly or fixed‑rate pricing.
Intellectual Property Rights & Ownership
- All intellectual property—including code, content, visuals, and branding—developed by Raaxo Technologies remains the property of Raaxo until full payment is received.
- Upon final payment, ownership of deliverables transfers to the client, excluding third‑party assets (e.g., licensed fonts, stock images, APIs).
- Raaxo retains the right to display completed work in its portfolio and marketing materials.
Limitations of Liability
Raaxo Technologies will not be held liable for indirect, incidental, or consequential damages, including but not limited to data loss, business interruption, or third‑party claims arising from the use or inability to use our services. In all cases, Raaxo's maximum liability shall not exceed the total amount paid by the client for the specific service in dispute.
Dispute Resolution
- Any dispute arising from the interpretation or execution of this agreement shall first be addressed through negotiation and mediation.
- If unresolved, the matter will be referred to arbitration in Bengaluru, Karnataka, India, under the Arbitration and Conciliation Act, 1996.
- The language of proceedings will be English.
Termination Clause
- Either party may terminate the service agreement by giving written notice.
- Raaxo may terminate services if the client breaches terms, delays payments, or engages in unethical use of deliverables.
- Upon termination, all pending dues become immediately payable.
For questions regarding these terms, contact info@raaxo.io or call +91 98805 12047.