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COMMON QUESTIONS

Frequently Asked Questions

Find answers to common questions about our services, pricing, and process

How quickly can you start on my project?

We typically begin projects within 1-2 weeks after contract signing and initial payment. For urgent projects, we can expedite the start date. During our initial consultation, we'll discuss your timeline and create a project schedule that works for both parties.

What's your payment structure?

We use a milestone-based payment structure. Typically, we require 30-50% upfront to begin work, with the remainder split across project milestones. For ongoing services, we offer monthly billing. All payment terms are clearly outlined in our project proposal and contract.

Do you revise work until I'm satisfied?

Yes! We include revision rounds in all our project packages. The number of revisions depends on your package, but we're committed to ensuring you're completely satisfied with the final deliverable. Additional revisions beyond the included rounds can be arranged if needed.

Can you work with existing technology/code?

Absolutely! We have extensive experience working with existing codebases, legacy systems, and various technology stacks. We'll review your current setup during the discovery phase and ensure seamless integration with your existing infrastructure.

What if I need to pause or stop my monthly service?

We understand that business needs change. You can pause or cancel your monthly service with 30 days' written notice. We'll ensure a smooth transition and can provide documentation of all work completed during your service period.

Do you offer maintenance after project completion?

Yes, we offer comprehensive maintenance and support packages. These can include security updates, bug fixes, performance optimization, content updates, and technical support. We'll discuss maintenance options during project planning.

How do you handle scope changes mid-project?

We understand that project requirements can evolve. For scope changes, we'll provide a detailed change request document outlining the additional work, timeline impact, and cost. Once approved, we'll integrate the changes seamlessly into the project timeline.

Can I see examples of your previous work?

Absolutely! Visit our Portfolio page to see detailed case studies of our previous projects. We can also provide specific examples relevant to your industry or project type during our consultation.

What if I just want a logo but not a full branding package?

We offer flexible branding services. You can choose standalone logo design, or combine it with specific branding elements like business cards, letterheads, or social media templates. We'll create a custom package that fits your needs and budget.

Do you provide hosting or do I need my own?

We can help you set up hosting or work with your existing hosting provider. We recommend reliable hosting solutions and can assist with migration, setup, and configuration. We also offer managed hosting services for ongoing peace of mind.

What if I'm not satisfied with the final deliverable?

Your satisfaction is our priority. We include revision rounds in all projects to ensure the final deliverable meets your expectations. If you're not satisfied, we'll work with you to address concerns and make necessary adjustments within the agreed scope.

How do you ensure quality?

We follow industry best practices, conduct thorough testing, and maintain strict quality standards. Our process includes code reviews, cross-browser testing, performance optimization, and security audits. We also provide detailed documentation and training materials.

Can you help with ongoing marketing after the website launches?

Yes! We offer comprehensive digital marketing services including SEO, social media management, content marketing, PPC advertising, and email campaigns. We can create a custom marketing strategy tailored to your business goals and budget.

Do you sign NDAs? Can you keep projects confidential?

Absolutely. We take confidentiality seriously and are happy to sign NDAs for sensitive projects. All our team members are bound by strict confidentiality agreements, and we can discuss specific security and privacy requirements during our initial consultation.

What industries have you worked in?

We've worked across diverse industries including e-commerce, healthcare, education, finance, real estate, hospitality, manufacturing, and technology startups. Our versatile team adapts to industry-specific requirements and regulations.

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