Privacy Policy

GDPR & Data Protection Compliance

At Raaxo Technologies, we are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and Indian data privacy norms. We understand the importance of your personal information and take our responsibility to protect it seriously.

Your personal data is collected and processed lawfully, fairly, and transparently, solely for legitimate business purposes. We implement appropriate technical and organizational measures to ensure the security and confidentiality of your information, in accordance with applicable data protection laws.

Data Collection Methods

We collect personal information through various methods to provide and improve our services:

• Website forms and service inquiries: When you contact us through our contact form, quote request form, or service inquiry forms, we collect information such as your name, email address, phone number, company name, and project details.
• Account registration and billing: If you create an account or engage our services, we collect billing information, payment details, and account credentials necessary for service delivery and financial transactions.
• Cookies and analytics tools: We use cookies and analytics tools to understand how visitors interact with our website, improve user experience, and analyze website traffic patterns.
• Third-party Integrations: We may collect data through integrated services such as raaxopay for payment processing and Google reCAPTCHA for security and spam prevention.
• Email communications and subscriptions: When you subscribe to our newsletter or communicate with us via email, we collect and store your email address and communication preferences.

Data Usage & Storage

The information we collect is used for the following purposes:

• Delivering and improving services: We use your information to provide, maintain, and improve our technology services, respond to your inquiries, and fulfill service agreements.
• Communicating updates and invoices: We send you service-related communications, project updates, invoices, and important notifications about your account or our services.
• Personalizing website experience: We use collected data to customize your browsing experience, remember your preferences, and provide relevant content and recommendations.
• Ensuring platform security and fraud prevention: We analyze data patterns to detect and prevent fraudulent activities, unauthorized access, and security threats to protect both our systems and your information.

All collected data is securely stored in encrypted systems and retained only for the duration necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Third-Party Integrations

To provide comprehensive services, we may share limited data with verified third-party partners and service providers. These integrations include:

• Payment gateways: We work with trusted payment processors including raaxopay, PayPal, and banking institutions to securely process payments. These partners handle payment information in accordance with PCI-DSS standards and their own privacy policies.
• Email and automation tools: We use email service providers and marketing automation platforms to send service updates, newsletters, and transactional emails. These tools help us manage communications efficiently while maintaining your preferences.
• Security tools: We integrate security services such as Google reCAPTCHA to prevent spam, fraud, and unauthorized access. These tools help protect our website and your data from malicious activities.

All third-party partners are carefully vetted and required to adhere to strict confidentiality and security standards. We only share the minimum amount of data necessary for these partners to perform their services, and they are contractually obligated to protect your information and use it solely for the purposes we specify.

User Rights (Access, Deletion, Correction)

Under applicable data protection laws, including GDPR, you have the following rights regarding your personal information:

• Right to Access: You have the right to request access to your personal data that we hold. We will provide you with a copy of your data in a structured, commonly used format upon request.
• Right to Correction: You can request correction of any inaccuracies in your stored information. We will promptly update your data to ensure its accuracy and completeness.
• Right to Deletion: You have the right to request deletion of your personal data, subject to legal or accounting requirements that may require us to retain certain information for a specified period.
• Right to Object: You can object to the processing of your personal data for certain purposes, such as direct marketing.
• Right to Data Portability: You can request that we transfer your data to another service provider in a machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in the "Contact for Privacy Concerns" section below. We will respond to your request within 30 days, as required by law.

Cookie Policy

Raaxo Technologies uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and remember your preferences. Cookies are small text files stored on your device when you visit our website.

We use cookies for the following purposes:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled. They enable core functionality such as security, network management, and accessibility.
• Analytics Cookies: We use analytics cookies to understand how visitors interact with our website, which pages are most popular, and how we can improve user experience.
• Preference Cookies: These cookies remember your preferences and settings, such as language choices, to provide a personalized experience.
• Marketing Cookies: These cookies track your browsing behavior to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

You may disable cookies through your browser settings at any time. However, please note that disabling cookies may affect the functionality of our website, and some features may not work optimally. Most browsers allow you to control cookies through their settings preferences.

Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: We implement strict access controls and authentication mechanisms to ensure that only authorized personnel can access your personal information.
• Firewalls and Network Security: Our systems are protected by firewalls and advanced network security measures to prevent unauthorized access and cyber threats.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential security risks.
• Employee Training: Our team members are trained on data protection best practices and are bound by strict confidentiality agreements.

While we strive to protect your personal information using commercially acceptable means, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. You share information at your own discretion, and we encourage you to take appropriate precautions when sharing sensitive information online.

Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, legal requirements, or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy regularly to stay informed about how we collect, use, and protect your information. Continued use of our website or services after any changes to this policy indicates your acceptance of the updated terms.

If we make material changes that significantly affect your rights or how we use your data, we will notify you through prominent notices on our website or via email, as appropriate.

Contact for Privacy Concerns

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Data Protection Officer:

For general privacy queries, you may also contact us at info@raaxo.io. We are committed to addressing your privacy concerns promptly and transparently.