Frequently Asked Questions

Raaxo Technologies is a full-service technology company based in Mysuru, Karnataka, specializing in web development, mobile app development, AI automation, digital marketing, UI/UX design, and e-commerce solutions. We help businesses across India and globally transform their digital presence with innovative technology solutions.

Raaxo Technologies was founded in 2015. With over 9 years of experience, we've grown from a small venture focused on micro server management to a comprehensive technology powerhouse serving startups, enterprises, and industries across the USA, Malaysia, Indonesia, and India.

We serve diverse industries including e-commerce, healthcare, education, finance, real estate, hospitality, manufacturing, technology startups, and more. Our versatile team adapts to industry-specific requirements and regulations, delivering tailored solutions for each sector.

We are a full-service technology agency offering end-to-end solutions. Our services span web development, mobile apps, AI automation, digital marketing, UI/UX design, branding, e-commerce, and ongoing support. However, we also work as specialists when clients need focused expertise in a particular area.

Our headquarters is located in Mysuru, Karnataka, India. We serve clients across Karnataka, South India, North India, and internationally including the USA, Malaysia, and Indonesia. We work with clients remotely and can also arrange on-site meetings when needed.

We offer comprehensive technology services including: Web Development (WordPress, Custom PHP, Laravel), Mobile App Development (iOS & Android), AI & Automation Solutions, Digital Marketing (SEO, SEM, Social Media), UI/UX Design, Branding & Creative Services, E-commerce Solutions, and Ongoing Support & Maintenance.

We work with both! We offer WordPress development for content management, blogs, and business websites, as well as custom development using modern frameworks like Laravel, React, Vue.js, and more. We recommend the best solution based on your specific needs, budget, and long-term goals.

Absolutely! We specialize in website redesign, migration, optimization, and enhancement of existing websites. We can work with your current technology stack, improve performance, add new features, or completely redesign while maintaining your brand identity.

Yes! We develop native iOS and Android apps, as well as cross-platform solutions using React Native and Flutter. Our mobile app services include UI/UX design, development, testing, App Store submission, and ongoing maintenance.

We offer cutting-edge AI automation solutions including chatbots, virtual assistants, data analytics, machine learning integration, process automation, and AI-powered business intelligence. We help businesses automate workflows and make data-driven decisions.

Yes, we have extensive experience integrating with existing systems including CRM platforms, payment gateways, inventory management systems, ERP solutions, third-party APIs, and legacy systems. We ensure seamless data flow and compatibility.

Yes! We offer comprehensive maintenance and support packages including security updates, bug fixes, performance optimization, content updates, technical support, and feature enhancements. Support plans are flexible and tailored to your needs.

Absolutely! While we offer comprehensive packages, you can purchase individual services like logo design, website redesign, SEO, or mobile app development. We'll create a custom solution that fits your specific needs and budget.

Pricing is determined based on project scope, complexity, timeline, required features, technology stack, and ongoing support needs. We provide detailed quotes after understanding your requirements. We offer transparent pricing with no hidden costs.

We offer flexible pricing models: Fixed-price projects for well-defined scopes, hourly rates for ongoing work, monthly retainer packages for continuous services, and milestone-based payments for larger projects. We'll recommend the best model for your situation.

Yes, we offer discounts for long-term contracts, multiple service packages, startups, non-profits, and early payment. We also provide special pricing for annual maintenance contracts and bulk projects. Contact us to discuss your specific situation.

Our pricing includes design, development, testing, revisions (as specified), deployment, basic training, and documentation. Additional services like hosting, premium plugins, third-party integrations, and extended support are quoted separately. All inclusions are clearly outlined in your proposal.

We understand requirements can evolve. For scope changes, we provide a detailed change request document outlining additional work, timeline impact, and cost. Once approved, we integrate changes seamlessly. Minor adjustments within the original scope are handled at no extra cost.

We work with projects of various sizes. While we don't have a strict minimum, smaller projects typically start around ₹25,000. For larger enterprises and complex solutions, we provide custom quotes. We're happy to discuss options that fit your budget.

Yes! We understand budget constraints and work with clients to deliver value within their budget. We can phase projects, prioritize features, suggest cost-effective alternatives, and create scalable solutions that can grow with your business.

Yes, we offer flexible payment plans. Typically, we require 30-50% upfront, with the remainder split across project milestones. For larger projects, we can arrange monthly installments. Payment terms are discussed and agreed upon before project start.

We accept bank transfers, UPI, credit/debit cards, and online payment gateways. For international clients, we accept wire transfers and PayPal. All payment details and invoices are provided securely through our client portal.

We offer rush delivery options for urgent projects. Expedited timelines may require additional resources and may incur a rush fee. We'll discuss timeline options and associated costs during project planning to ensure we meet your deadline.

Our process includes: 1) Discovery & Consultation to understand your needs, 2) Proposal & Agreement with detailed scope and timeline, 3) Design & Planning phase, 4) Development & Implementation, 5) Testing & Quality Assurance, 6) Review & Revisions, 7) Launch & Deployment, 8) Training & Handover, and 9) Ongoing Support.

Project timelines vary: Simple websites (2-4 weeks), Business websites (4-8 weeks), E-commerce sites (6-12 weeks), Mobile apps (8-16 weeks), Custom enterprise solutions (12+ weeks). Timelines depend on complexity, features, and client feedback speed. We provide detailed timelines in your project proposal.

To get started, we need: Your project goals and requirements, brand guidelines (logo, colors, fonts), content (text, images, videos), access to existing systems (if applicable), preferred timeline, and budget range. We'll guide you through gathering all necessary materials during the discovery phase.

Yes! We believe in collaborative development. You'll have access to a project portal where you can track progress, review work, provide feedback, and communicate with our team. We schedule regular check-ins and welcome your input throughout the process.

Revision rounds vary by package: Basic packages include 2-3 rounds, Standard packages include 3-4 rounds, Premium packages include unlimited revisions within scope. Additional revisions beyond included rounds can be arranged. All revision policies are clearly outlined in your proposal.

Yes, we accommodate requirement changes. For scope changes, we provide a change request document with timeline and cost implications. Once approved, we integrate changes seamlessly. Minor adjustments within original scope are handled at no extra cost.

Your satisfaction is our priority. We include revision rounds in all projects to ensure the final deliverable meets your expectations. If you're not satisfied, we'll work with you to address concerns and make necessary adjustments within the agreed scope. We're committed to delivering quality work.

We follow industry best practices: Code reviews, cross-browser testing, mobile responsiveness testing, performance optimization, security audits, accessibility compliance, and thorough QA testing. We also provide detailed documentation and maintain high coding standards throughout development.

We use modern technologies: PHP (Laravel), JavaScript (React, Vue.js, Node.js), Python, Java, Swift (iOS), Kotlin (Android), React Native, Flutter, WordPress, WooCommerce, and more. We choose the best technology stack based on your project requirements, scalability needs, and long-term goals.

Security is a top priority. We implement SSL certificates, secure authentication, data encryption, regular security updates, vulnerability scanning, secure payment gateways, and follow OWASP security best practices. We also provide security audits and ongoing security monitoring.

All our websites are built with SEO best practices: Clean code structure, mobile-first responsive design, fast loading speeds, proper meta tags, schema markup, XML sitemaps, SEO-friendly URLs, and optimized content. We also offer ongoing SEO services to improve rankings.

Yes! We can help you set up hosting, recommend reliable hosting providers, assist with migration, configure servers, set up domains, and manage hosting. We also offer managed hosting services for ongoing peace of mind and optimal performance.

We offer comprehensive maintenance packages: Regular updates, security patches, backups, performance monitoring, bug fixes, content updates, technical support, and feature enhancements. Maintenance plans are flexible and tailored to your needs and budget.

Yes! We specialize in website migration, including platform migration (e.g., WordPress to Laravel), hosting migration, data migration, URL structure preservation, SEO preservation, and zero-downtime migrations. We ensure a smooth transition with minimal disruption.

Absolutely! All our websites are built mobile-first and are fully responsive across all devices (smartphones, tablets, desktops). We test on multiple devices and browsers to ensure optimal user experience. Mobile optimization is included in all our web development projects.

What sets us apart: Over 9 years of experience, full-service capabilities, personalized approach, transparent communication, commitment to quality, flexible pricing, ongoing support, and a team with 30+ years of collective experience. We're not just developers—we're strategic partners in your success.

Our team consists of experienced software engineers, UI/UX designers, digital marketers, project managers, and QA specialists. With over three decades of collective experience in software engineering, solution design, and application testing, we bring expertise and innovation to every project.

Yes! We believe in transparent communication. You'll have direct access to your project team through our client portal, email, phone, and scheduled video calls. We maintain open communication channels throughout the project lifecycle.

Our core values: Innovation and continuous learning, integrity and transparency, client-centric approach, quality excellence, collaboration and teamwork, and commitment to long-term partnerships. These values guide everything we do and shape how we work with clients.

We're committed to giving back to the community. We consider pro-bono and discounted work for registered non-profits, educational institutions, and social causes on a case-by-case basis. Contact us with details about your organization and project needs.

We respond to all inquiries within 24 hours, guaranteed. For urgent matters, we typically respond within a few hours. Our support hours are Monday-Friday, 9 AM - 7 PM IST. Weekend email responses are available for critical issues.

The best ways to reach us: Email (info@raaxo.io) for detailed inquiries, Phone (+91 98805 12047) for immediate assistance, WhatsApp for instant messaging, or our contact form for project inquiries. We're available Monday-Friday, 9 AM - 7 PM IST.

Our standard support hours are Monday-Friday, 9 AM - 7 PM IST. We respond to emails within 24 hours. For urgent issues, we offer extended support hours and emergency support packages. Weekend support is available for critical issues on a case-by-case basis.

Absolutely! You can schedule a consultation call through our contact form, email us at info@raaxo.io, or call us at +91 98805 12047. We offer free initial consultations to discuss your project needs, answer questions, and provide recommendations.